Client Bill of Rights
Your Rights, Your Voice, Your Care.
Client Bill of Rights
At Gentle Family Community Support, we believe in protecting the dignity, privacy, and autonomy of every individual. That’s why we’ve established a clear set of rights and responsibilities, ensuring that our seniors, caregivers, and families feel empowered, respected, and fully informed throughout their care journey.
Why This Matters
We believe that upholding these rights and responsibilities fosters mutual respect, trust, and understanding. By clarifying expectations on both sides, we create a positive environment where care is delivered—and received—with dignity and compassion.
Your Rights
At GFCS, you have the right to:
Respect & Safety
To be treated in a respectful manner and to be free from physical, sexual, mental, emotional, verbal, and financial abuse.
Privacy & Dignity
To be treated in a manner that respects your privacy and dignity, and that promotes your autonomy and participation in decision-making.
Individualized Care
To be treated in a manner that recognizes your individuality, which is sensitive to and responds to your needs and preferences, including those based on ethnic, spiritual, linguistic, familial, and cultural factors.
Freedom from Discrimination
To receive services free from discrimination as per the Human Rights Code or the Canadian Charter of Rights and Freedoms.
Clear Information
To receive clear information about your services, including the right to request access to your personal records, in a format that is accessible to you.
Consent & Choice
To give or refuse consent to the provision of any service.
Active Involvement
To participate in the assessment and reassessment of your needs, as well as the development and revision of your care/service plan.
Support During Assessments
To designate a person to be present with you during assessments, and to participate in the development, evaluation, and revisions to your care/service plan.
Voice & Advocacy
To raise concerns, recommend changes, or appeal decisions related to the services you receive, and with policies and decisions that affect your interests, without fear of interference, coercion, discrimination, or reprisal.
Transparency & Policies
To be informed of the laws, rules and policies affecting the delivery of your services, and to be informed, in writing, of the procedures for initiating complaints about the services you are receiving.
Confidentiality
To have your personal information and service records kept confidential and private in accordance with current legislation.
Need More Information or Have Concerns?
We’re here to listen and support. If you have any questions about your rights or responsibilities, or if you’d like to discuss a concern, please reach out. We value open dialogue and are committed to resolving issues promptly and fairly.